All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Product production can take up to two to three weeks.
We make every effort to fulfill orders as quickly as possible. Most of our products are handmade, finished, or made-to-order.
Standard shipping is free on all U.S. orders.
International orders do not include duties or taxes. Fees will be due upon receipt.
ORDER CANCELATION POLICY
Due to the many hand made aspects of our products, orders cannot be canceled once production begins.
If you have any questions or comments regarding products or orders, please contact the Aaron Canter online team at sales@aaroncanter.com
PUBLIC RELATIONS
press@aaroncanter.com
If you are not completely satisfied with your purchase, return it to us for a full refund or exchange.
You can return a product for up to 30 days from the date of delivery.
You are responsible for paying your own return shipping costs for returning your items.
Shipping costs are not refundable.
Any product you return must be in the same condition you received it, free of damages and unaltered, and in the original packaging.
Our ultimate goal is making our customers happy. We stand behind our products and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
We apply refunds to the tender with which returned items were purchased.
Please contact customer service to request a return.
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